Browse by Aston Author

Article

Tran, Hai Anh, Evanschitzky, Heiner, Ludwig, Stephan, Nguyen, Bach, Grewal, Dhruv, Farrell, Andrew M. and Ackfeldt, Anna Lena (2026). How universities can use social media for student acquisition. Journal of the Academy of Marketing Science ,

Tran, Hai Anh, Farrell, Andrew, Evanschitzky, Heiner, Nguyen, Bach and Ackfeldt, Anna-Lena (2024). Using Affective Content to Promote High-Involvement Services on Social Media. Journal of Business Research, 179 ,

Greenland, Steven, Combe, Ian A. and Farrell, Andrew M. (2016). Stakeholder preference and stated vs. derived importance satisfaction research. International Journal of Market Research, 58 (1), pp. 35-55.

Sibai, Olivier, de Valck, Kristine, Farrell, Andrew M. and Rudd, John M. (2015). Social control in online communities of consumption:a framework for community management. Psychology and Marketing, 32 (3), pp. 250-264.

Jayawardhena, Chanaka and Farrell, Andrew (2011). Effects of retail employees' behaviours on customers' service evaluation. International Journal of Retail and Distribution Management, 39 (3), pp. 203-217.

Farrell, Andrew M. (2010). Insufficient discriminant validity:a comment on Bove, Pervan, Beatty and Shiu (2009). Journal of Business Research, 63 (3), pp. 324-327.

Hart, Cathy, Farrell, Andrew M., Stachow, Grazyna, Reed, Gary and Cadogan, John W. (2007). Enjoyment of the shopping experience:impact on customers’ repatronage intentions and gender influence. Service Industries Journal, 27 (5), pp. 583-604.

Jayawardhena, Chanaka, Souchon, Anne L., Farrell, Andrew M. and Glanville, Kate (2007). Outcomes of service encounter quality in a business-to-business context. Industrial Marketing Management, 36 (5), pp. 575-588.

Hart, Cathy, Stachow, Grazyna B., Farrell, Andrew M. and Reed, Gary (2007). Employer perceptions of skills gaps in retail:issues and implications for UK retailers. International Journal of Retail and Distribution Management, 35 (4), pp. 271-288.

Farrell, Andrew M., Souchon, Anne L. and Durden, Geoffrey R. (2001). Service encounter conceptualisation:employees' service behaviours and customers' service quality perceptions. Journal of Marketing Management, 15 (5-6), pp. 577-593.

Book Section

Naz, Farah, Farrell, Andrew, Schmidt, Kristina and Jaakkola, Matti (2019). Customer Decision Journey: A Regulatory Focus Perspective. IN: Australia New Zealand Marketing Academy Conference (ANZMAC). NZL: UNSPECIFIED.

Dewsnap, Belinda, Farrell, Andrew and Micevski, Milena (2013). Measuring social identity in interfunctional research in marketing. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Pokorska, Joanna, Farrell, Andrew, Evanschitzky, Heiner and Pillai, Kishore (2013). Relationship fading in business-to-consumer context. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Farrell, Andrew, Sood, Aarti, Dewsnap, Belinda and Schmitt, Julien (2013). Student morningness-eveningness type and performance:does class timing matter? IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Sibai, Olivier, Farrell, Andrew, Rudd, John and de Valck, Kristine (2013). We want drama! The effect of online conflict on social capital in online communities of consumption. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Sood, Aarti, Rudd, John and Farrell, Andrew (2013). What does "good" look like? A three-country examination of marketing practice. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Sibai, Olivier, De Valck, Kristine, Rudd, John and Farrell, Andrew (2012). Conflicts and online community social capital:the influence of conflict management practices. IN: 7th Consumer Culture Theory (CCT) Conference. Oxford: UNSPECIFIED.

Dewsnap, Belinda, Farrell, Andrew and Boso, Nathaniel (2011). Charismatic leadership as a driver of sales-marketing collaboration. IN: EMAC 2011 : 40th annual EMAC conference. Brenčič, Maja M.; Dmitrović, Tanja; Lapanja, Monika and Seničar, Ajda (eds) SVN: UNSPECIFIED.

Farrell, Andrew M. and Rudd, John M. (2009). Factor analysis and discriminant validity:a brief review of some practical issues. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) AUS: ANZMAC.

Farrell, AM, Souchon, Anne L. and Durden, Geoffrey R. (2009). The relationship between transformational leadership and customer-orientated boundary-spanning behaviours:examining the role of compassion. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) AUS: ANZMAC.

Jayawardhena, Chanaka, Farrell, Andrew and Sharma, A (2008). The Impact of Employees’ Customer Orientation and Service Orientation Behaviours on Customers’ Service Evaluation. IN: Academy of Marketing Science Conference. CAN: UNSPECIFIED.

Jayawardhena, Chanaka, Farrell, Andrew M. and Lin, X.X. (2007). Brady et al.'s (2005) service evaluation models: A replication and extension in China. IN: Proceedings of the Academy of Marketing 2007 Annual Conference. GBR: UNSPECIFIED.

Conference or Workshop Item

Islam, Md Tamhid Ul, Dose, David, Farrell, Andrew and Backhaus, Christof (2026). The emotional toll of referral rewards: uncovering the relationship between referral rewards, anticipated embarrassment, self-image-concern, and recommendation likelihood. IN: 2026 American Marketing Association Winter Academic Conference. 2026-02-13 - 2026-02-15.

Farrell, Andrew M. and Souchon, Anne L. (2003). Service acculturation:a dyadic study of managerial and employee effects upon service firm performance. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

Farrell, Andrew M. and Souchon, Anne L. (2003). The service leadership scale:a substantive validity test. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

Farrell, Andrew M. (2001). The effect of leadership styles on service quality delivery. IN: 30th European Marketing Academy Conference. 2001-05-08 - 2001-05-11. (Unpublished)

Farrell, A M, Souchon, A L and Durden, G R (2000). Enhancing service performance through transformational and transactional leadership styles. IN: European Marketing Academy Conference (EMAC). 2000-05-01.

Farrell, Andrew M., Souchon, Anne L. and Durden, Geoffrey R. (2000). A model of service performance enhancement:the role of transactional and transformational leadership. IN: 10th European Institute for Advanced Studies in Management (EIASM) Workshop on Quality Management in Services. 2000-05-01.

Farrell, Andrew M., Souchon, Anne L. and Durden, Geoffrey R. (1999). A model of transactional and transformational leadership for services personnel. IN: Australia and New Zealand Marketing Academy Conference 1999. 1999-11-28 - 1999-12-01.