Employer perceptions of skills gaps in retail:issues and implications for UK retailers


Purpose – This paper seeks to identify the skills gaps associated with retail employees in SME and multiple retail companies, and to investigate the potential training and business implications that arise from these skills gaps, from the point of view of retail employers. Design/methodology/approach – Research was conducted within one geographical region and across five counties within the UK. Telephone and face-to-face interviews and focus group workshops were conducted, resulting in responses from 52 retailers. Findings – The key issues and areas of concern to emerge were: the industry image and impact on recruitment and retention; employee and management skills gaps; and barriers to training. Research limitations/implications – The findings highlight the need for UK retail industry to raise the image of the sector, to identify the skills sets for specific roles, and to clarify the retail qualifications and training required delivering these. Originality/value – Succeeds in identifying the skills gaps associated with retail employees in SME and multiple retail companies and in investigating the potential training and business implications arising from these skills gaps.

Publication DOI: https://doi.org/10.1108/09590550710736201
Divisions: College of Business and Social Sciences > Aston Business School > Marketing & Strategy
Uncontrolled Keywords: skills shortages,retailing,training,recruitment,United Kingdom
Publication ISSN: 1758-6690
Last Modified: 08 Jul 2024 07:03
Date Deposited: 15 Oct 2009 15:57
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Related URLs: http://www.emer ... 8&show=abstract (Publisher URL)
PURE Output Type: Article
Published Date: 2007
Authors: Hart, Cathy
Stachow, Grazyna B.
Farrell, Andrew M. (ORCID Profile 0000-0002-5903-3611)
Reed, Gary



Version: Accepted Version

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