Browse by Aston Author

Article

Tran, Hai Anh, Farrell, Andrew, Evanschitzky, Heiner, Nguyen, Bach and Ackfeldt, Anna-Lena (2024). Using Affective Content to Promote High-Involvement Services on Social Media. Journal of Business Research, 179 ,

Greenland, Steven, Combe, Ian A. and Farrell, Andrew M. (2016). Stakeholder preference and stated vs. derived importance satisfaction research. International Journal of Market Research, 58 (1), pp. 35-55.

Sibai, Olivier, de Valck, Kristine, Farrell, Andrew M. and Rudd, John M. (2015). Social control in online communities of consumption:a framework for community management. Psychology and Marketing, 32 (3), pp. 250-264.

Jayawardhena, Chanaka and Farrell, Andrew (2011). Effects of retail employees' behaviours on customers' service evaluation. International Journal of Retail and Distribution Management, 39 (3), pp. 203-217.

Farrell, Andrew M. (2010). Insufficient discriminant validity:a comment on Bove, Pervan, Beatty and Shiu (2009). Journal of Business Research, 63 (3), pp. 324-327.

Hart, Cathy, Farrell, Andrew M., Stachow, Grazyna, Reed, Gary and Cadogan, John W. (2007). Enjoyment of the shopping experience:impact on customers’ repatronage intentions and gender influence. Service Industries Journal, 27 (5), pp. 583-604.

Jayawardhena, Chanaka, Souchon, Anne L., Farrell, Andrew M. and Glanville, Kate (2007). Outcomes of service encounter quality in a business-to-business context. Industrial Marketing Management, 36 (5), pp. 575-588.

Hart, Cathy, Stachow, Grazyna B., Farrell, Andrew M. and Reed, Gary (2007). Employer perceptions of skills gaps in retail:issues and implications for UK retailers. International Journal of Retail and Distribution Management, 35 (4), pp. 271-288.

Farrell, Andrew M., Souchon, Anne L. and Durden, Geoffrey R. (2001). Service encounter conceptualisation:employees' service behaviours and customers' service quality perceptions. Journal of Marketing Management, 15 (5-6), pp. 577-593.

Book Section

Naz, Farah, Farrell, Andrew, Schmidt, Kristina and Jaakkola, Matti (2019). Customer Decision Journey: A Regulatory Focus Perspective. IN: Australia New Zealand Marketing Academy Conference (ANZMAC). NZL: UNSPECIFIED.

Dewsnap, Belinda, Farrell, Andrew and Micevski, Milena (2013). Measuring social identity in interfunctional research in marketing. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Pokorska, Joanna, Farrell, Andrew, Evanschitzky, Heiner and Pillai, Kishore (2013). Relationship fading in business-to-consumer context. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Farrell, Andrew, Sood, Aarti, Dewsnap, Belinda and Schmitt, Julien (2013). Student morningness-eveningness type and performance:does class timing matter? IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Sibai, Olivier, Farrell, Andrew, Rudd, John and de Valck, Kristine (2013). We want drama! The effect of online conflict on social capital in online communities of consumption. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Sood, Aarti, Rudd, John and Farrell, Andrew (2013). What does "good" look like? A three-country examination of marketing practice. IN: EMAC 2013 : 42nd annual EMAC conference. Sezgin, Selime; Karaosmanoglu, Elif and Elmadag Bas, Ayse B. (eds) TUR: UNSPECIFIED.

Sibai, Olivier, De Valck, Kristine, Rudd, John and Farrell, Andrew (2012). Conflicts and online community social capital:the influence of conflict management practices. IN: 7th Consumer Culture Theory (CCT) Conference. Oxford: UNSPECIFIED.

Dewsnap, Belinda, Farrell, Andrew and Boso, Nathaniel (2011). Charismatic leadership as a driver of sales-marketing collaboration. IN: EMAC 2011 : 40th annual EMAC conference. Brenčič, Maja M.; Dmitrović, Tanja; Lapanja, Monika and Seničar, Ajda (eds) SVN: UNSPECIFIED.

Farrell, Andrew M. and Rudd, John M. (2009). Factor analysis and discriminant validity:a brief review of some practical issues. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) AUS: ANZMAC.

Farrell, AM, Souchon, Anne L. and Durden, Geoffrey R. (2009). The relationship between transformational leadership and customer-orientated boundary-spanning behaviours:examining the role of compassion. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) AUS: ANZMAC.

Jayawardhena, Chanaka, Farrell, Andrew and Sharma, A (2008). The Impact of Employees’ Customer Orientation and Service Orientation Behaviours on Customers’ Service Evaluation. IN: Academy of Marketing Science Conference. CAN: UNSPECIFIED.

Jayawardhena, Chanaka, Farrell, Andrew M. and Lin, X.X. (2007). Brady et al.'s (2005) service evaluation models: A replication and extension in China. IN: Proceedings of the Academy of Marketing 2007 Annual Conference. GBR: UNSPECIFIED.

Conference or Workshop Item

Farrell, Andrew M. and Souchon, Anne L. (2003). Service acculturation:a dyadic study of managerial and employee effects upon service firm performance. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

Farrell, Andrew M. and Souchon, Anne L. (2003). The service leadership scale:a substantive validity test. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

Farrell, Andrew M. (2001). The effect of leadership styles on service quality delivery. IN: 30th European Marketing Academy Conference. 2001-05-08 - 2001-05-11. (Unpublished)

Farrell, A M, Souchon, A L and Durden, G R (2000). Enhancing service performance through transformational and transactional leadership styles. IN: European Marketing Academy Conference (EMAC). 2000-05-01.

Farrell, Andrew M., Souchon, Anne L. and Durden, Geoffrey R. (2000). A model of service performance enhancement:the role of transactional and transformational leadership. IN: 10th European Institute for Advanced Studies in Management (EIASM) Workshop on Quality Management in Services. 2000-05-01.

Farrell, Andrew M., Souchon, Anne L. and Durden, Geoffrey R. (1999). A model of transactional and transformational leadership for services personnel. IN: Australia and New Zealand Marketing Academy Conference 1999. 1999-11-28 - 1999-12-01.