Browse by Aston Author

Article

Blut, Markus and Iyer, Gopalkrishnan R. (2020). Consequences of Perceived Crowding:A Meta-Analytical Perspective. Journal of Retailing, 96 (3), pp. 362-382.

Blut, Markus and Wang, Cheng (2020). Technology readiness:a meta-analysis of conceptualizations of the construct and its impact on technology usage. Journal of the Academy of Marketing Science, 48 , 649–669.

Blut, Markus, Heirati, Nima and Schoefer, Klaus (2020). The Dark Side of Customer Participation:When Customer Participation in Service Co-Development Leads to Role Stress. Journal of Service Research, 23 (2), pp. 156-173.

Iyer, Gopalkrishnan R., Blut, Markus, Xiao, Sarah Hong and Grewal, Dhruv (2020). Impulse buying:a meta-analytic review. Journal of the Academy of Marketing Science, 48 , 384–404.

Hubert, Marco, Blut, Markus, Brock, Christian, Zhang, Ruby Wenjiao, Koch, Vincent and Riedl, René (2019). The influence of acceptance and adoption drivers on smart home usage. European Journal of Marketing, 53 (6), pp. 1073-1098.

Schoefer, Klaus, Wäppling, Anders, Heirati, Nima and Blut, Markus (2019). The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences. Journal of Retailing and Consumer Services, 48 , pp. 247-256.

Blut, Markus, Teller, Christoph and Floh, Arne (2018). Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis. Journal of Retailing, 94 (2), pp. 113-135.

Hubert, Marco, Blut, Markus, Brock, Christian, Backhaus, Christof and Eberhardt, Tim (2017). Acceptance of smartphone-based mobile shopping:mobile benefits, customer characteristics, perceived risks and the impact of application context. Psychology and Marketing, 34 (2), pp. 175-194.

Blut, Markus (2016). E-service quality:development of a hierarchical model. Journal of Retailing, 92 (4), pp. 500-517.

Nagengast, Liane, Evanschitzky, Heiner, Blut, Markus and Rudolph, Thomas (2014). New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link. Journal of Retailing, 90 (3), pp. 408-427.

Blut, Markus, Beatty, Sharon E., Evanschitzky, Heiner and Brock, Christian (2014). The impact of service characteristics on the switching costs-customer loyalty link. Journal of Retailing, 90 (2), pp. 275-290.

Brock, Christian, Blut, Markus, Evanschitzky, Heiner and Kenning, Peter (2013). Satisfaction with complaint handling:a replication study on its determinants in a business-to-business context. International Journal of Research in Marketing, 30 (3), pp. 319-322.

Brock, Christian, Blut, Markus, Evanschitzky, Heiner, Ahlert, Dieter and Kenning, Peter (2011). Kundenbindung von Noncomplainern:Neue Aspekte des Beschwerdemanagement. Zeitschrift für Betriebswirtschaft, 81 (sh 021), pp. 57-76.

Brock, Christian, Evanschitzky, Heiner, Blut, Markus, Kenning, Peter and Ahlert, Martin (2010). Beschwerdemanagement im B2B-Sektor:Replikation und Erweiterung. Die Betriebswitschaft, 70 (1), pp. 25-40.

Book Section

Kaatz, Christopher, Brock, Christian and Blut, Markus (2017). Developing a Conceptualization of Mobile Service Quality. IN: ICIS 2017. KOR: Association for Information Systems.