Browse by Aston Author

2020

Blut, Markus and Iyer, Gopalkrishnan R. (2020). Consequences of Perceived Crowding:A Meta-Analytical Perspective. Journal of Retailing, 96 (3), pp. 362-382.

Blut, Markus and Wang, Cheng (2020). Technology readiness:a meta-analysis of conceptualizations of the construct and its impact on technology usage. Journal of the Academy of Marketing Science, 48 , 649–669.

Blut, Markus, Heirati, Nima and Schoefer, Klaus (2020). The Dark Side of Customer Participation:When Customer Participation in Service Co-Development Leads to Role Stress. Journal of Service Research, 23 (2), pp. 156-173.

Iyer, Gopalkrishnan R., Blut, Markus, Xiao, Sarah Hong and Grewal, Dhruv (2020). Impulse buying:a meta-analytic review. Journal of the Academy of Marketing Science, 48 , 384–404.

2019

Hubert, Marco, Blut, Markus, Brock, Christian, Zhang, Ruby Wenjiao, Koch, Vincent and Riedl, René (2019). The influence of acceptance and adoption drivers on smart home usage. European Journal of Marketing, 53 (6), pp. 1073-1098.

Schoefer, Klaus, Wäppling, Anders, Heirati, Nima and Blut, Markus (2019). The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences. Journal of Retailing and Consumer Services, 48 , pp. 247-256.

2018

Blut, Markus, Teller, Christoph and Floh, Arne (2018). Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis. Journal of Retailing, 94 (2), pp. 113-135.

2017

Kaatz, Christopher, Brock, Christian and Blut, Markus (2017). Developing a Conceptualization of Mobile Service Quality. IN: ICIS 2017. KOR: Association for Information Systems.

Hubert, Marco, Blut, Markus, Brock, Christian, Backhaus, Christof and Eberhardt, Tim (2017). Acceptance of smartphone-based mobile shopping:mobile benefits, customer characteristics, perceived risks and the impact of application context. Psychology and Marketing, 34 (2), pp. 175-194.

2016

Blut, Markus (2016). E-service quality:development of a hierarchical model. Journal of Retailing, 92 (4), pp. 500-517.

2014

Nagengast, Liane, Evanschitzky, Heiner, Blut, Markus and Rudolph, Thomas (2014). New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link. Journal of Retailing, 90 (3), pp. 408-427.

Blut, Markus, Beatty, Sharon E., Evanschitzky, Heiner and Brock, Christian (2014). The impact of service characteristics on the switching costs-customer loyalty link. Journal of Retailing, 90 (2), pp. 275-290.

2013

Brock, Christian, Blut, Markus, Evanschitzky, Heiner and Kenning, Peter (2013). Satisfaction with complaint handling:a replication study on its determinants in a business-to-business context. International Journal of Research in Marketing, 30 (3), pp. 319-322.

2011

Brock, Christian, Blut, Markus, Evanschitzky, Heiner, Ahlert, Dieter and Kenning, Peter (2011). Kundenbindung von Noncomplainern:Neue Aspekte des Beschwerdemanagement. Zeitschrift für Betriebswirtschaft, 81 (sh 021), pp. 57-76.

2010

Brock, Christian, Evanschitzky, Heiner, Blut, Markus, Kenning, Peter and Ahlert, Martin (2010). Beschwerdemanagement im B2B-Sektor:Replikation und Erweiterung. Die Betriebswitschaft, 70 (1), pp. 25-40.