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Number of items: 20.

Article

Greenland, Steven; Combe, Ian A. and Farrell, Andrew M. (2016). Stakeholder preference and stated vs. derived importance satisfaction research. International Journal of Market Research, 58 (1), pp. 35-55.

Hart, Cathy; Farrell, Andrew M.; Stachow, Grazyna; Reed, Gary and Cadogan, John W. (2007). Enjoyment of the shopping experience:impact on customers’ repatronage intentions and gender influence. Service Industries Journal, 27 (5), pp. 583-604.

Jayawardhena, Chanaka; Souchon, Anne L.; Farrell, Andrew M. and Glanville, Kate (2007). Outcomes of service encounter quality in a business-to-business context. Industrial Marketing Management, 36 (5), pp. 575-588.

Hart, Cathy; Stachow, Grazyna B.; Farrell, Andrew M. and Reed, Gary (2007). Employer perceptions of skills gaps in retail:issues and implications for UK retailers. International Journal of Retail and Distribution Management, 35 (4), pp. 271-288.

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (2001). Service encounter conceptualisation:employees' service behaviours and customers' service quality perceptions. Journal of Marketing Management, 15 (5-6), pp. 577-593.

Farrell, Andrew M. Insufficient discriminant validity:a comment on Bove, Pervan, Beatty and Shiu (2009). Journal of Business Research, 63 (3), pp. 324-327.

Sibai, Olivier; de Valck, Kristine; Farrell, Andrew M. and Rudd, John M. Social control in online communities of consumption:a framework for community management. Psychology and Marketing, 32 (3), pp. 250-264.

Souchon, Anne L.; Hughes, Paul; Farrell, Andrew M.; Nemkova, Ekaterina and Oliveira, João S. Spontaneity and international marketing performance. International Marketing Review, 33 (5), pp. 671-690.

Book Section

Farrell, Andrew M. and Rudd, John M. (2009). Factor analysis and discriminant validity:a brief review of some practical issues. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) ANZMAC.

Jayawardhena, Chanaka; Farrell, Andrew M. and Lin, X.X. Brady et al.'s (2005) service evaluation models: A replication and extension in China. IN: Proceedings of the Academy of Marketing 2007 Annual Conference. UNSPECIFIED.

Jayawardhena, Chanaka; Raman, K. and Farrell, Andrew M. Internet banking service quality:an investigation of interrelationships between construct dimensions. IN: Proceedings of the European Marketing Academy (EMAC) Conference 2006 Athens, Greece, 2006. UNSPECIFIED.

Conference or Workshop Item

Story, Vicky M.; Davies, Andrea J. and Farrell, Andrew M. (2005). The impact of parenthood on consumption:the new car buying experience. IN: Academy of Marketing Conference 2005. 2005-07-01.

Farrell, Andrew M. (2001). The effect of leadership styles on service quality delivery. IN: 30th European Marketing Academy Conference. 2001-05-08 - 2001-05-11. (Unpublished)

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (2000). A model of service performance enhancement:the role of transactional and transformational leadership. IN: 10th European Institute for Advanced Studies in Management (EIASM) Workshop on Quality Management in Services. 2000-05-01.

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (1999). A model of transactional and transformational leadership for services personnel. IN: Australia and New Zealand Marketing Academy Conference 1999. 1999-11-28 - 1999-12-01.

Farrell, Andrew M. and Souchon, Anne L. (1998). Service acculturation:how managers can influence employees' service delivery. IN: Australia and New Zealand Marketing Academy Conference 1998. 1998-11-29 - 1998-12-03.

Farrell, Andrew M. and Souchon, Anne L. Service acculturation:a dyadic study of managerial and employee effects upon service firm performance. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. The effect of leadership styles on service quality delivery. IN: Academy of Marketing Conference (AM). 2001-07-02 - 2001-07-04.

Jayawardhena, Chanaka; Farrell, Andrew M. and Sharma, Ankit The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation. IN: Academy of Marketing Science Conference 2008. 2008-05-28 - 2008-05-31.

Farrell, Andrew M. and Souchon, Anne L. The service leadership scale:a substantive validity test. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

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