The effect of leadership styles on service quality delivery

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. The effect of leadership styles on service quality delivery. IN: Academy of Marketing Conference (AM). 2001-07-02 - 2001-07-04.
Divisions: Aston Business School > Marketing & strategy research group
Aston Business School > Marketing & strategy
Additional Information: CD ROM
Event Title: Academy of Marketing Conference (AM)
Event Type: Other
Event Dates: 2001-07-02 - 2001-07-04
Uncontrolled Keywords: Service quality,Service encounter,Employee behaviours,Service leadership

Download

Full text not available from this repository.

Export / Share Citation


Statistics

Additional statistics for this record