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Article

Tran, Hai-Anh, Strizhakova, Yuliya, Usrey, Bryan and Johnson, Samuel (2021). Consumer Cynicism in Service Failures. Psychology and Marketing ,

Tran, Hai-Anh, Strizhakova, Yuliya, Liu, Hongfei and Golgeci, Ismail (2021). “If Only…”:Customer Counterfactual Thinking in Failed Recovery. European Journal of Marketing ,

This list was generated on Wed Oct 27 02:28:00 2021 BST.