Browse by Aston Author

2015

Sibai, Olivier; de Valck, Kristine; Farrell, Andrew M. and Rudd, John M. (2015). Social control in online communities of consumption:a framework for community management. Psychology and Marketing, 32 (3), pp. 250-264.

2010

Farrell, Andrew M. (2010). Insufficient discriminant validity:a comment on Bove, Pervan, Beatty and Shiu (2009). Journal of Business Research, 63 (3), pp. 324-327.

2009

Farrell, Andrew M. and Rudd, John M. (2009). Factor analysis and discriminant validity:a brief review of some practical issues. IN: ANZMAC 2009 conference proceedings. Tojib, Dewi (ed.) ANZMAC.

2008

Jayawardhena, Chanaka; Farrell, Andrew M. and Sharma, Ankit (2008). The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation. IN: Academy of Marketing Science Conference 2008. 2008-05-28 - 2008-05-31.

2007

Hart, Cathy; Farrell, Andrew M.; Stachow, Grazyna; Reed, Gary and Cadogan, John W. (2007). Enjoyment of the shopping experience:impact on customers’ repatronage intentions and gender influence. Service Industries Journal, 27 (5), pp. 583-604.

Jayawardhena, Chanaka; Souchon, Anne L.; Farrell, Andrew M. and Glanville, Kate (2007). Outcomes of service encounter quality in a business-to-business context. Industrial Marketing Management, 36 (5), pp. 575-588.

Jayawardhena, Chanaka; Farrell, Andrew M. and Lin, X.X. (2007). Brady et al.'s (2005) service evaluation models: A replication and extension in China. IN: Proceedings of the Academy of Marketing 2007 Annual Conference. UNSPECIFIED.

2005

Story, Vicky M.; Davies, Andrea J. and Farrell, Andrew M. (2005). The impact of parenthood on consumption:the new car buying experience. IN: Academy of Marketing Conference 2005. 2005-07-01.

2003

Farrell, Andrew M. and Souchon, Anne L. (2003). The service leadership scale:a substantive validity test. IN: Australia and New Zealand Marketing Academy Conference 2003. 2003-12-01 - 2003-12-03.

2001

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (2001). Service encounter conceptualisation:employees' service behaviours and customers' service quality perceptions. Journal of Marketing Management, 15 (5-6), pp. 577-593.

2000

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (2000). A model of service performance enhancement:the role of transactional and transformational leadership. IN: 10th European Institute for Advanced Studies in Management (EIASM) Workshop on Quality Management in Services. 2000-05-01.

1999

Farrell, Andrew M.; Souchon, Anne L. and Durden, Geoffrey R. (1999). A model of transactional and transformational leadership for services personnel. IN: Australia and New Zealand Marketing Academy Conference 1999. 1999-11-28 - 1999-12-01.

1998

Farrell, Andrew M. and Souchon, Anne L. (1998). Service acculturation:how managers can influence employees' service delivery. IN: Australia and New Zealand Marketing Academy Conference 1998. 1998-11-29 - 1998-12-03.