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Article
Shah, Shariq, Ghomeshi, Hossein, Vakaj, Edlira, Cooper, Emmett and Fouad, Shereen (2023). A review of natural language processing in contact centre automation. Pattern Analysis and Applications, 26 (3), pp. 823-846.
Book Section
Pordelkhaki, Moojan, Fouad, Shereen and Josephs, Mark (2021). Intrusion Detection for Industrial Control Systems by Machine Learning using Privileged Information. IN: 19th Annual IEEE International Conference on Intelligence and Security Informatics (ISI). USA: IEEE.
Fouad, Shereen and Alkooheji, Ezzaldin (2023). Sentiment Analysis for Women in STEM using Twitter and Transfer Learning Models. IN: Proceedings - 17th IEEE International Conference on Semantic Computing, ICSC 2023. Proceedings - 17th IEEE International Conference on Semantic Computing, ICSC 2023 . USA: IEEE.