Unpacking the Triple Nexus: Environmental Performance, Economic Performance and Servitization – A Systematic Review and Theoretical Reflections


The manufacturing industry is facing a major challenge in balancing economic performance with environmental sustainability. To address this challenge, extant research has suggested that servitization could help align these objectives. However, the current evidence base is too scattered for policymakers to act on and support servitization in a targeted manner. Therefore, we conduct a systematic literature review to analyze over 120 research papers to establish the current understanding of the impact of servitization on the environmental and economic performance of a firm, and identify the contextual variables affecting this impact. The study identifies and critically appraises the body of literature that provides the current evidence base on the impact of servitization, the core areas of impact investigated and the methods that are used to establish this impact. Additionally, we conduct a thematic analysis of variables of impact to explore the theoretical perspectives that are used to explain the impact of servitization. Building on these theoretical perspectives we offer concrete propositions to further develop the research on the impact of servitization on environmental and economic performance.

Publication DOI: https://doi.org/10.1016/j.jclepro.2024.142459
Divisions: College of Business and Social Sciences > Aston Business School > Advanced Services Group
College of Business and Social Sciences
College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Engineering & Physical Sciences > Aston Centre for Artifical Intelligence Research and Application
College of Engineering & Physical Sciences > School of Computer Science and Digital Technologies
College of Engineering & Physical Sciences
College of Engineering & Physical Sciences > Energy and Bioproducts Research Institute (EBRI)
Funding Information: This work was supported by UKRI – Economic and Social Research Council (ESRC) Grants Ref ES/W010194/1, ‘Understanding How Servitization Can Impact UK Economic Productivity and Environmental Performance’, an Aston University, and Warwick University joint p
Additional Information: Crown Copyright © 2024 Published by Elsevier Ltd. This is an open access article under the CC BY license (https://creativecommons.org/licenses/by/4.0/)
Uncontrolled Keywords: Servitization,Environmental performance,economic performance,Literature review,Thematic analysis
Publication ISSN: 1879-1786
Data Access Statement: No data was used for the research described in the article.
Last Modified: 14 Jun 2024 07:36
Date Deposited: 03 May 2024 11:23
Full Text Link:
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Review article
Published Date: 2024-06-10
Published Online Date: 2024-05-03
Accepted Date: 2024-05-02
Authors: Ramachandran Menon, Raveen (ORCID Profile 0000-0003-4296-0475)
Bigdeli, Ali (ORCID Profile 0000-0002-8128-0918)
Adem, Anwar
Schroeder, Andreas
Awais, Mustabsar
Baines, Tim (ORCID Profile 0000-0002-7518-2967)
Battisti, Giuliana
Driffield, Nigel
Fouad, Shereen (ORCID Profile 0000-0002-4965-7017)
Röder, Mirjam (ORCID Profile 0000-0002-8021-3078)



Version: Accepted Version

Access Restriction: Restricted to Repository staff only

License: Creative Commons Attribution


Version: Published Version

License: Creative Commons Attribution

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