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Balthu, Krishna and Clegg, Ben (2021). Improving professional service operations:action research in a law firm. International Journal of Operations and Production Management, 41 (6), pp. 805-829.

Clegg, Ben, Balthu, Krishna and Morris, Glyn (2020). Changing professional service archetypes in a law firm using Process Orientated Holonic (PrOH) Modelling. Knowledge Management Research and Practice, 18 (1), pp. 38-52.