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Greasley, Andrew and Owen, Christopher D Modelling People's Behaviour using Discrete-Event Simulation: A Review. International Journal of Operations and Production Management , (In Press)

Orme, Richard; Clegg, Benjamin T; Poole, A; Yeoman, A; Owen, Christopher D; Petridis, Panagiotis and Albores, Pavel A gamified approach to improving customer service delivery in a train operating company. IN: EurOMA 2017 Conference Proceedings. UNSPECIFIED.

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