Browse by Aston Author

2017

Hubert, Marco; Blut, Markus; Brock, Christian; Backhaus, Christof and Eberhardt, Tim (2017). Acceptance of smartphone-based mobile shopping:mobile benefits, customer characteristics, perceived risks and the impact of application context. Psychology and Marketing, 34 (2), pp. 175-194.

2014

Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner and Brock, Christian (2014). The impact of service characteristics on the switching costs-customer loyalty link. Journal of Retailing, 90 (2), pp. 275-290.

2013

Brock, Christian; Blut, Markus; Evanschitzky, Heiner and Kenning, Peter (2013). Satisfaction with complaint handling:a replication study on its determinants in a business-to-business context. International Journal of Research in Marketing, 30 (3), pp. 319-322.

2010

Brock, Christian; Evanschitzky, Heiner; Blut, Markus; Kenning, Peter and Ahlert, Martin (2010). Beschwerdemanagement im B2B-Sektor:Replikation und Erweiterung. Die Betriebswitschaft, 70 (1), pp. 25-40.

2009

Backhaus, Christof; Blut, Markus; Evanschitzky, Heiner and Woisetschläger, David M. (2009). Autonomie und Loyalität in strategischen Unternehmensnetzwerken:Eine Mehrebenenbetrachutung. IN: Verhalten in Organisationen. Schreyögg, Georg and Sydow, Jörg (eds) Managementforschung . Springer.