Browse by Aston Author

2014

Klitzke, Benjamin; Chamberlain, Laura and Ackfeldt, Anna-Lena (2014). What do students really think? Understanding postgraduate students' perception of service quality. IN: Paradigm shifts and interactions. Bigné, Enrique (ed.) Valencia (ES): Universitat de València.

2013

Tabrizi, Wendy and Ackfeldt, Anna-Lena (2013). Perceptions of learning and teaching quality in Higher Education:developing a culture of co-creation of value. IN: SRHE annual conference 2013. 2013-12-11 - 2013-12-13.

2010

Ackfeldt, Anna-Lena and Malhotra, Neeru (2010). Do managerial strategies influence service behaviours? Insights from a qualitative study. International Journal of Customer Relationship Marketing and Management, 1 (3), pp. 43-55.

2009

Ackfeldt, Anna-Lena; Malhotra, Neeru and Fay, Doris (2009). Investigating the moderating effects of managerial interventions on the role stress-commitment relationship. IN: 2009 AMA Winter Educator's Conference. 2009-02-20 - 2009-02-23. (Unpublished)

2006

Ackfeldt, Anna-Lena and Wong, Veronica (2006). The antecedents of prosocial service behaviours:an empirical investigation. Service Industries Journal, 26 (7), pp. 727-745.

Ackfeldt, Anna-Lena (2006). An investigation into the antecedents of prosocial service behaviours : a travel service context. PHD thesis, Aston University.

2004

Coote, Leonard V.; Price, Evan and Ackfeldt, Anna-Lena (2004). An investigation into the antecedents of goal congruence in retail-service settings. Journal of Services Marketing, 18 (7), pp. 547-559.

2003

Ackfeldt, Anna-Lena and Lings, Ian N. (2003). A proposed investigation into the possible antecedents of prosocial service behaviours. IN: [Proceedings Australia & New Zealand Marketing Academy Conference]. UNSPECIFIED.