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Number of items: 17.

Article

Blut, Markus and Wang, Cheng (2019). Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage. Journal of the Academy of Marketing Science ,

Iyer, Gopalkrishnan R., Blut, Markus, Xiao, Sarah Hong and Grewal, Dhruv (2019). Impulse buying:a meta-analytic review. Journal of the Academy of Marketing Science ,

Schoefer, Klaus, Wäppling, Anders, Heirati, Nima and Blut, Markus (2019). The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences. Journal of Retailing and Consumer Services, 48 , pp. 247-256.

Hubert, Marco, Blut, Markus, Brock, Christian, Zhang, Ruby Wenjiao, Koch, Vincent and Riedl, René (2018). The influence of acceptance and adoption drivers on smart home usage. European Journal of Marketing ,

Blut, Markus, Teller, Christoph and Floh, Arne (2018). Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis. Journal of Retailing, 94 (2), pp. 113-135.

Hubert, Marco, Blut, Markus, Brock, Christian, Backhaus, Christof and Eberhardt, Tim (2017). Acceptance of smartphone-based mobile shopping:mobile benefits, customer characteristics, perceived risks and the impact of application context. Psychology and Marketing, 34 (2), pp. 175-194.

Blut, Markus (2016). E-service quality:development of a hierarchical model. Journal of Retailing, 92 (4), pp. 500-517.

Blut, Markus, Wang, Cheng and Schoefer, Klaus (2016). Factors Influencing the Acceptance of Self-Service Technologies:A Meta-Analysis. Journal of Service Research, 19 (4), pp. 396-416.

Blut, Markus, Evanschitzky, Heiner, Backhaus, Christof, Rudd, John and Marck, Michael (2016). Securing business-to-business relationships:the impact of switching costs. Industrial Marketing Management, 52 , pp. 82-90.

Blut, Markus, Chowdhry, Nivriti, Mittal, Vikas and Brock, Christian (2015). E-Service Quality:A Meta-Analytic Review. Journal of Retailing, 91 (4), pp. 679-700.

Blut, Markus, Frennea, Carly M., Mittal, Vikas and Mothersbaugh, David L. (2015). How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior:A meta-analysis. International Journal of Research in Marketing, 32 (2),

Nagengast, Liane, Evanschitzky, Heiner, Blut, Markus and Rudolph, Thomas (2014). New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link. Journal of Retailing, 90 (3), pp. 408-427.

Blut, Markus, Beatty, Sharon E., Evanschitzky, Heiner and Brock, Christian (2014). The impact of service characteristics on the switching costs-customer loyalty link. Journal of Retailing, 90 (2), pp. 275-290.

Brock, Christian, Blut, Markus, Evanschitzky, Heiner and Kenning, Peter (2013). Satisfaction with complaint handling:a replication study on its determinants in a business-to-business context. International Journal of Research in Marketing, 30 (3), pp. 319-322.

Brock, Christian, Blut, Markus, Evanschitzky, Heiner, Ahlert, Dieter and Kenning, Peter (2011). Kundenbindung von Noncomplainern:Neue Aspekte des Beschwerdemanagement. Zeitschrift für Betriebswirtschaft, 81 (sh 021), pp. 57-76.

Brock, Christian, Evanschitzky, Heiner, Blut, Markus, Kenning, Peter and Ahlert, Martin (2010). Beschwerdemanagement im B2B-Sektor:Replikation und Erweiterung. Die Betriebswitschaft, 70 (1), pp. 25-40.

Book Section

Kaatz, Christopher, Brock, Christian and Blut, Markus (2017). Developing a Conceptualization of Mobile Service Quality. IN: ICIS 2017. KOR: Association for Information Systems.

This list was generated on Thu Nov 14 03:38:55 2019 GMT.