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Number of items: 14.

Article

Schoefer, Klaus, Wäppling, Anders, Heirati, Nima and Blut, Markus (2019). The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences. Journal of Retailing and Consumer Services, 48 , pp. 247-256.

Hubert, Marco, Blut, Markus, Brock, Christian, Backhaus, Christof and Eberhardt, Tim (2017). Acceptance of smartphone-based mobile shopping:mobile benefits, customer characteristics, perceived risks and the impact of application context. Psychology and Marketing, 34 (2), pp. 175-194.

Blut, Markus, Wang, Cheng and Schoefer, Klaus (2016). Factors Influencing the Acceptance of Self-Service Technologies:A Meta-Analysis. Journal of Service Research, 19 (4), pp. 396-416.

Blut, Markus (2016). E-service quality:development of a hierarchical model. Journal of Retailing, Early ,

Blut, Markus, Evanschitzky, Heiner, Backhaus, Christof, Rudd, John and Marck, Michael (2016). Securing business-to-business relationships:the impact of switching costs. Industrial Marketing Management, 52 , pp. 82-90.

Blut, Markus, Chowdhry, Nivriti, Mittal, Vikas and Brock, Christian (2015). E-Service Quality:A Meta-Analytic Review. Journal of Retailing, 91 (4), pp. 679-700.

Blut, Markus, Frennea, Carly M., Mittal, Vikas and Mothersbaugh, David L. (2015). How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior:A meta-analysis. International Journal of Research in Marketing, 32 (2),

Nagengast, Liane, Evanschitzky, Heiner, Blut, Markus and Rudolph, Thomas (2014). New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link. Journal of Retailing, 90 (3), pp. 408-427.

Blut, Markus, Beatty, Sharon E., Evanschitzky, Heiner and Brock, Christian (2014). The impact of service characteristics on the switching costs-customer loyalty link. Journal of Retailing, 90 (2), pp. 275-290.

Brock, Christian, Blut, Markus, Evanschitzky, Heiner and Kenning, Peter (2013). Satisfaction with complaint handling:a replication study on its determinants in a business-to-business context. International Journal of Research in Marketing, 30 (3), pp. 319-322.

Evanschitzky, Heiner, Ramaseshan, B., Woisetschläger, David M., Backhaus, Christof, Richelsen, Verena and Blut, Markus (2012). Consequences of customer loyalty to the loyalty program and to the company. Journal of the Academy of Marketing Science, 40 (5), pp. 625-638.

Brock, Christian, Blut, Markus, Evanschitzky, Heiner, Ahlert, Dieter and Kenning, Peter (2011). Kundenbindung von Noncomplainern:Neue Aspekte des Beschwerdemanagement. Zeitschrift für Betriebswirtschaft, 81 (sh 021), pp. 57-76.

Brock, Christian, Evanschitzky, Heiner, Blut, Markus, Kenning, Peter and Ahlert, Martin (2010). Beschwerdemanagement im B2B-Sektor:Replikation und Erweiterung. Die Betriebswitschaft, 70 (1), pp. 25-40.

Book Section

Kaatz, Christopher, Brock, Christian and Blut, Markus (2017). Developing a Conceptualization of Mobile Service Quality. IN: ICIS 2017. Association for Information Systems.

This list was generated on Tue Apr 23 01:00:19 2019 BST.