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Article

Liu, Hongfei, Jayawardhena, Chanaka, Shukla, Paurav, Osburg, Victoria Sophie and Yoganathan, Vignesh (2024). Electronic word of mouth 2.0 (eWOM 2.0) – The evolution of eWOM research in the new age. Journal of Business Research, 176 ,

Yoganathan, Vignesh and Osburg, Victoria Sophie (2024). The mind in the machine:Estimating mind perception's effect on user satisfaction with voice-based conversational agents. Journal of Business Research, 175 ,

McLeay, Fraser, Osburg, Victoria Sophie, Yoganathan, Vignesh and Patterson, Anthony (2021). Replaced by a Robot:Service Implications in the Age of the Machine. Journal of Service Research, 24 (1), pp. 104-121.

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