The Role of Perceived Risks and Culture on Mobile Payment Adoption:Evidence from Asia


Mobile has become an expected method of payment irrespective of the geographical location or the level of technology adoption across the developed and developing countries. The differences of adoption rates between China and Japan are significant, warranting further research into the barriers to mobile payment. To fill this research gap, we propose and empirically test a theoretical model of perceived risk on mobile payment adoption by users in China, Taiwan, and Japan. The Decision-tree method was used to analyse 726 questionnaire responses. The results reveal that The empirical analysis reveals that (1) innovators, early adopters, and the early majority categories are concerned about the performance risk of mobile payment adoption and innovators; (2), early adopters, and the late majority categories are concerned about the security risk of mobile payment adoption; and (3) the culture of the cashless economy is the key factor in mobile payment adoption. The findings will help 5G mobile services vendors develop consumer trust and increase the contributions of the mobile industry to the GDP.

Publication DOI:
Divisions: College of Business and Social Sciences > Aston Business School > Cyber Security Innovation (CSI) Research Centre
College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: This is an accepted manuscript of an article published in the International Journal of Mobile Communications. The published version is available at:
Uncontrolled Keywords: Risk,cyber-attacks,mobile payments,Perceived risk,Cybersecurity
Publication ISSN: 1741-5217
Last Modified: 19 Feb 2024 08:36
Date Deposited: 27 Apr 2021 11:51
Full Text Link:
Related URLs: https://www.ind ... JMC.2023.128817 (Publisher URL)
PURE Output Type: Article
Published Date: 2023-01-01
Published Online Date: 2022-12-15
Accepted Date: 2022-04-25
Authors: Chang, Wei-Lun
Pereira, Renato
Benson, Vladlena (ORCID Profile 0000-0001-5940-0525)



Version: Accepted Version


Version: Published Version

Access Restriction: Restricted to Repository staff only

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