A gamified approach to improving customer service delivery in a train operating company

Divisions: College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Operations & Information Management
Aston University (General)
Additional Information: Copyright: EurOMA 2017 Conference Proceedings.
Last Modified: 29 Oct 2024 16:45
Date Deposited: 08 Nov 2017 14:30
PURE Output Type: Conference contribution
Published Date: 2017-07-05
Accepted Date: 2017-07-05
Authors: Orme, Richard
Clegg, Benjamin T (ORCID Profile 0000-0001-7506-5237)
Poole, A
Yeoman, A
Owen, Christopher D (ORCID Profile 0000-0001-7305-119X)
Petridis, Panagiotis (ORCID Profile 0000-0003-3593-8261)
Albores, Pavel (ORCID Profile 0000-0001-7509-9381)

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