"I can't get no satisfaction":measuring student satisfaction in the age of a consumerist higher education


One could be excused for failing to recognise today’s universities as the inheritors of the global higher education system that arose more than 70 years ago from the ashes of the Second World War. A wave of post-war optimism ushered in a global movement with a utopian vision in which arbitrary divisions such as class, gender and race would be transcended in the pursuit of academic enlightenment (Scott, 1995). Universities were to be one of the key drivers of this change. But, contemporary academia is a distinctly different beast. The enlightenment values of the liberal education model, once the dominant philosophy in universities across the world, are gradually being supplanted by a consumerist ideology (Furedi, 2011): Yesterday’s ‘Cathedrals of learning’ are being replaced by today’s ‘Supermarkets of facts’.

Publication DOI: https://doi.org/10.3389/fpsyg.2017.00980
Divisions: College of Health & Life Sciences > School of Psychology
College of Health & Life Sciences > Clinical and Systems Neuroscience
College of Health & Life Sciences
College of Health & Life Sciences > School of Optometry > Vision, Hearing and Language
College of Health & Life Sciences > Aston Institute of Health & Neurodevelopment (AIHN)
Additional Information: © 2017 Senior, Moores and Burgess. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
Uncontrolled Keywords: student engagement,student satisfaction,data primacy,measurements,innovation,Universities,Psychology(all)
Publication ISSN: 1664-1078
Last Modified: 06 May 2024 07:19
Date Deposited: 06 Jun 2017 12:55
Full Text Link:
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Letter
Published Date: 2017-06-08
Published Online Date: 2017-05-31
Accepted Date: 2017-05-29
Submitted Date: 2017-04-11
Authors: Senior, Carl (ORCID Profile 0000-0002-2155-4139)
Moores, Elisabeth (ORCID Profile 0000-0003-3997-0832)
Burgess, Adrian P. (ORCID Profile 0000-0002-0977-8105)



Version: Published Version

License: Creative Commons Attribution

| Preview

Export / Share Citation


Additional statistics for this record