Developing a tool to support communication of parental concerns when a child is in hospital


The involvement of parents in their child’s hospital care has been strongly advocated in paediatric healthcare policy and practice. However, incorporating parental worries about their child’s condition into clinical care can be difficult for both parents and healthcare professionals. Through our “Listening To You” quality improvement project we developed and piloted an innovative approach to listening, incorporating and responding to parental concerns regarding their child’s condition when in hospital. Here we describe the phases of work undertaken to develop our “Listening To You” communications bundle, including a survey, literature review and consultation with parents and staff, before findings from the project evaluation are presented and discussed.

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Divisions: College of Health & Life Sciences > School of Psychology
College of Health & Life Sciences > Applied Health Research Group
College of Health & Life Sciences
College of Health & Life Sciences > Chronic and Communicable Conditions
Uncontrolled Keywords: paediatrics,communication,quality improvement,patient safety,parents
Full Text Link: http://www.mdpi ... 2227-9032/4/1/9
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PURE Output Type: Special issue
Published Date: 2016-01-13
Accepted Date: 2016-01-04
Submitted Date: 2015-10-30
Authors: Heath, Gemma (ORCID Profile 0000-0002-1569-5576)
Montgomery, Hermione
Eyre, Caron
Cummins, Carole
Pattison, Helen (ORCID Profile 0000-0002-9483-4342)
Shaw, Rachel (ORCID Profile 0000-0002-0438-7666)



Version: Published Version

License: Creative Commons Attribution

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