Online interviewing in psychology: reflections on the process


The internet is used across a range of disciplines to conduct qualitative research and qualitative psychologists are increasingly turning to the internet as a medium for conducting interviews. In this article we explore the first author’s experience of conducting synchronous online interviews using instant messaging or ‘chat’ software. We highlight the costs and benefits of conducting online interviews and reflect on the development of a rapport with participants within this medium. In particular, we consider how researchers can attempt to make online interviewing less abrupt and more conversational, how researchers can demonstrate ‘listening’ and how insider/outsider status of the interviewer effects interaction within online interviews.

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Divisions: College of Health & Life Sciences
College of Health & Life Sciences > School of Psychology
College of Health & Life Sciences > Chronic and Communicable Conditions
Additional Information: This is an electronic version of an article published in Jowett, Adam; Peel, Elizabeth A. and Shaw, Rachel L. (2011). Online interviewing in psychology: reflections on the process. Qualitative Research in Psychology, 8 (4), pp. 354-369. Qualitative Research in Psychology is available online at:
Uncontrolled Keywords: synchronous online interviews,internet,LGBTQ research,health research,rapport,Psychology(all)
Publication ISSN: 1478-0895
Last Modified: 03 Apr 2024 07:08
Date Deposited: 03 Jul 2012 10:56
Full Text Link: ... sue=4&spage=354
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2011-10
Authors: Jowett, Adam
Peel, Elizabeth
Shaw, Rachel L. (ORCID Profile 0000-0002-0438-7666)



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