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Number of items: 11.

Article

Malhotra, Neeru and Ackfeldt, Anna-Lena (2016). Internal communication and prosocial service behaviors of front-line employees:investigating mediating mechanisms. Journal of Business Research, 69 (10), pp. 4132-4139.

Evanschitzky, Heiner, Emrich, Oliver, Sangtani, Vinita, Ackfeldt, Anna-Lena, Reynolds, Kristy E. and Arnold, Marc J. (2014). Hedonic shopping motivations in collectivistic and individualistic consumer cultures. International Journal of Research in Marketing, 31 (3), pp. 335-338.

Ackfeldt, Anna-Lena and Wong, Veronica (2006). The antecedents of prosocial service behaviours:an empirical investigation. Service Industries Journal, 26 (7), pp. 727-745.

Ackfeldt, Anna-Lena and Coote, Leonard V. (2005). A study of organizational citizenship behaviors in a retail setting. Journal of Business Research, 58 (2), pp. 151-159.

Coote, Leonard V., Price, Evan and Ackfeldt, Anna-Lena (2004). An investigation into the antecedents of goal congruence in retail-service settings. Journal of Services Marketing, 18 (7), pp. 547-559.

Book Section

Ackfeldt, Anna-Lena and Wong, Veronica (2005). The effect of management strategies on employee attitudes and service behaviours:an illustrative case study. IN: UNSPECIFIED BAM conference . British Academy of Management.

Ackfeldt, Anna-Lena and Lings, Ian N. (2003). A proposed investigation into the possible antecedents of prosocial service behaviours. IN: UNSPECIFIED UNSPECIFIED.

Ackfeldt, Anna-Lena and Coote, Leonard V. (2000). An investigation into the antecedents of organisational citizenship behaviours. IN: UNSPECIFIED ANZMAC.

Conference or Workshop Item

Tabrizi, Wendy and Ackfeldt, Anna-Lena (2013). Perceptions of learning and teaching quality in Higher Education:developing a culture of co-creation of value. IN: SRHE annual conference 2013. 2013-12-11 - 2013-12-13.

Ackfeldt, Anna-Lena, Malhotra, Neeru and Fay, Doris (2009). Investigating the moderating effects of managerial interventions on the role stress-commitment relationship. IN: 2009 AMA Winter Educator's Conference. 2009-02-20 - 2009-02-23. (Unpublished)

Thesis

Ackfeldt, Anna-Lena (2006). An investigation into the antecedents of prosocial service behaviours : a travel service context. PHD thesis, Aston University.

This list was generated on Tue Sep 25 01:06:41 2018 BST.