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Bellingan, Minette, Tilley, Catherine, Batista, Luciano, Kumar, Mukesh and Evans, Steve (2020). Capturing the psychological well-being of Chinese factory workers. International Journal of Operations and Production Management, 40 (7-8), pp. 1269-1289.

Batista, Luciano, Dibb, Sally, Meadows, Maureen, Hinton, Matthew and Analogbei, Mathew (2020). A CRM-based pathway to improving organisational responsiveness: an empirical study. Journal of Strategic Marketing, 28 (6), pp. 494-521.

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