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Number of items: 3.

Clegg, Ben, Orme, Richard, Owen, Chris and Albores, Pavel (2018). Analysis of a Train-operating Company’s Customer Service System during Disruptions:Conceptual Requirements for Gamifying Frontline Staff Development. Journal of Rail Transport Planning & Management, 8 (1), pp. 56-77.

Orme, Richard, Clegg, Benjamin T, Poole, A, Yeoman, A, Owen, Christopher D, Petridis, Panagiotis and Albores, Pavel (2017). A gamified approach to improving customer service delivery in a train operating company. IN: EurOMA 2017 Conference Proceedings. UNSPECIFIED.

Clegg, Ben and Orme, Richard (2012). Systems of systems:pure and applied to Lean Six Sigma training. IN: System of systems. Gheorghe, Adrian V. (ed.) InTech.

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