Diem, G. (2008). Process Improvement and Quality Management Systems in the Financial Services Industry:the case for the OPEX quality management system and framework. Masters thesis, Aston University.
| Publication DOI: | https://doi.org/10.48780/publications.aston.ac.uk.00047677 |
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| Divisions: | College of Business and Social Sciences > Aston Business School |
| Additional Information: | Copyright © G. Diem, 2008. G. Diem asserts their moral right to be identified as the author of this thesis. This copy of the thesis has been supplied on condition that anyone who consults it is understood to recognise that its copyright rests with its author and that no quotation from the thesis and no information derived from it may be published without appropriate permission or acknowledgement. If you have discovered material in Aston Publications Explorer which is unlawful e.g. breaches copyright, (either yours or that of a third party) or any other law, including but not limited to those relating to patent, trademark, confidentiality, data protection, obscenity, defamation, libel, then please read our Takedown Policy and contact the service immediately. |
| Institution: | Aston University |
| Uncontrolled Keywords: | process improvement,quality management ,financial services industry,mamagement framework |
| Last Modified: | 25 Jun 2025 16:38 |
| Date Deposited: | 12 Jun 2025 09:13 |
| Completed Date: | 2008-05 |
| Authors: |
Diem, G.
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