Supply chain antecedents and consequences of servitization: a systematic literature review

Abstract

Servitization poses several challenges to supply chain managers. Existing supply chain features can facilitate or hinder servitization, which, in turn, transforms supply chain features, requiring planning and adaptation. We address this bidirectional relationship through a systematic literature review (n = 70), analysing ten supply chain features across three dimensions: configuration, collaboration and coordination. We find that decentralized supply networks, aligned strategies, high trust, improved information technology and joint planning are antecedents supportive of servitization. Both upstream and downstream supply chain positions provide resources essential for servitization, while different vertical integration levels support different types of services. Consequences of servitization include a downstream shift, increased outsourcing, stronger operational linkages and potential power imbalances, favouring firms with strategic resources. After comparing and integrating the diverse literature perspectives, we summarize our findings in two tables and a conceptual framework. We conclude by providing six future research directions and a checklist of managerial recommendations.