Digital transformation and business intelligence for a SME: systems thinking action research using PrOH modelling

Abstract

This paper discusses the digital transformation journey of a small and medium enterprise (SME) based in the UK. With the proposed digital transformation archetype, the paper highlights the improvement in various key performance indices (KPIs) for the case SME. The core KPIs and operational KPIs show improvement through the technology adoption as part of the digital manufacturing initiative. While embracing technology, such as Industry 4.0, it is important to highlight the importance of the change and other benefits of technological changes. The paper uses socio-technological system principles to achieve a successful transition. An action research approach and a specific soft system thinking methodology known as Process-Oriented Holonic (PrOH) modeling were used in this paper. A digital twin architecture is presented in the paper that showcases the use of integrated technologies for a digital manufacturing roadmap.

Publication DOI: https://doi.org/10.1016/j.procs.2024.02.003
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School
Aston University (General)
Funding Information: This project was funded by Innovate UK and Metal Assemblies Ltd. via a Knowledge Transfer Partnership (KTP). The presentation has further details and a demonstration of deliverables.
Additional Information: Copyright © 2024 The Authors. Published be Elsevier B.V. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (https://creativecommons.org/licenses/by-nc-nd/4.0/).
Uncontrolled Keywords: System thinking,digital twin,virtual reality,action research
Publication ISSN: 1877-0509
Last Modified: 02 Dec 2024 09:05
Date Deposited: 27 Mar 2024 15:45
Full Text Link:
Related URLs: https://www.sci ... 877050924001807 (Publisher URL)
http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Conference article
Published Date: 2024-03-20
Published Online Date: 2024-03-20
Accepted Date: 2022-06-12
Authors: Panchal, Gajanan (ORCID Profile 0000-0001-9414-3114)
Clegg, Ben (ORCID Profile 0000-0001-7506-5237)
Koupaei, Ehsan Eslamian
Masi, Donato (ORCID Profile 0000-0002-4553-3244)
Collis, Iain

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