The Aspiration for Happy Train Journey::Commuters’ Perception of the Quality of Intercity Rail Services

Abstract

This paper assesses the perception of intercity rail passengers on station facilities at Joydebpur Railway Station in Bangladesh. The ordinal logistic regression (OLR) tool was applied to analyze 1000 responses of rail passengers on 24 selected service and 5 demographic parameters. Critical consideration from the perspective of a developing country revealed six unique factors, namely Level crossing facility, Illegal establishments, Illegal shops, Floating people, Arrival performance, and Departure performance, which have never been explored in any previous studies. The regression analysis identified that 13 service quality factors significantly affected commuters’ satisfaction level, particularly the Food and drinks, Road connectivity, Sanitation, and Waiting room facility at the station. Among the five demographic factors, age, occupation, and travel frequency significantly influenced overall passenger satisfaction (OPS). The model results have also been validated through a second survey at Kamalapur Railway Station, Bangladesh. The results suggest that policymakers should focus on the elderly, financially solvent people, and frequent travelers. Additionally, refreshment facilities, road connectivity, sanitation, and waiting room facilities should be given priority, as these will heavily impact passenger satisfaction according to this study. Subsequent attributes can then be prioritized as per the attributes ranked and according to budget considerations of the authority.

Publication DOI: https://doi.org/10.3390/civileng3040052
Divisions: College of Engineering & Physical Sciences > School of Engineering and Technology
College of Engineering & Physical Sciences
Aston University (General)
Additional Information: Copyright © 2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
Uncontrolled Keywords: railway service quality attributes,passenger demographic attributes,overall passenger satisfaction,ordinal logistic regression,attribute ranking,correlation matrix
Publication ISSN: 2673-4109
Last Modified: 25 Nov 2024 08:45
Date Deposited: 26 Jul 2023 10:52
Full Text Link:
Related URLs: https://www.mdp ... 673-4109/3/4/52 (Publisher URL)
PURE Output Type: Article
Published Date: 2022-10-21
Accepted Date: 2022-10-18
Authors: Islam, Md Rakibul
Tawkir Ahmed, Md
Anwari, Nafis
Hadiuzzaman, Md.
Amin, Shohel (ORCID Profile 0000-0002-1726-5887)

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