Manufacturing’s Wicked Problems (Partially) Explained Through Social Network Analysis


This paper reports on an empirical case study based in a UK manufacturing company which was striving for more effective employee engagement. Social Network Analysis (SNA) was used to investigate the situation through a consultative approach involving the workforce in a structured debate about employee engagement and its possible effects upon the organisation. The paper reveals how employee engagement varies depending upon the characteristics of an individual and how they interact with other employees.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: This paper is protected by copyright. This is an accepted manuscript of a proceedings paper presented at the 21st EurOMA Conference.
Uncontrolled Keywords: Wicked problems,SNA,employee engagement
Last Modified: 16 Feb 2024 08:16
Date Deposited: 19 Apr 2023 15:51
PURE Output Type: Conference contribution
Published Date: 2014-06-20
Accepted Date: 2014-02-25
Authors: Clegg, Ben (ORCID Profile 0000-0001-7506-5237)
Sohal, Amrik S.
Koh, Chee Seng
Dey, Prasanta (ORCID Profile 0000-0002-9984-5374)
Bennett, David (ORCID Profile 0000-0003-1480-8652)



Version: Accepted Version

License: ["licenses_description_unspecified" not defined]

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