A Notsie narrative perspective on turnover in the UK financial services industry


Drawing on a cultural perspective from the Global South, Notsie narrative, a West African literary folklore, we explore the high churn rate in the UK financial services industry. Viewing the storied accounts of former financial complaint handlers through a Notsie narrative lens, we examine why they frequently quit their well-paid jobs. Our study elucidates how the relentless pursuit of efficiency culminates in managerial tyranny–a set of impulsive and oppressive organizing practices that combine to precipitate high turnover. The wisdom of our Notsie narrative perspective centres on the importance of relationality–the skilled ways of interrelating that create connections between people, and what it means for the Notsie kingdom being doomed to collapse without its people; a wisdom seemingly overlooked and undervalued in western ways of knowing, located in individualism, rationality, and instrumentalism.

Publication DOI: https://doi.org/10.1080/23322373.2022.2106911
Divisions: College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Marketing & Strategy
Additional Information: Copyright © 2022, The Author(s). Co-published by NISC Pty (Ltd) and Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (https://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Uncontrolled Keywords: Notsie narrative,West African literary folklore,financial complaint handlers,managerial tyranny,turnover,Business and International Management,Strategy and Management,Management of Technology and Innovation
Publication ISSN: 2332-2381
Last Modified: 03 Apr 2024 16:45
Date Deposited: 11 Jan 2023 15:34
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Related URLs: https://www.tan ... 73.2022.2106911 (Publisher URL)
http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2022-10-02
Published Online Date: 2022-08-30
Accepted Date: 2022-03-08
Authors: Sarpong, David (ORCID Profile 0000-0002-1533-4332)
Maclean, Mairi
Hassan, Wuraola

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