Factors affecting student satisfaction in e-learning


The purpose of this study is to investigate the factors that influence college student satisfaction with e-learning. Authors also attempt to explore the relationship between usage intention and factors affecting e-learner satisfaction. Both qualitative and quantitative methods were adopted for this study. 224 undergraduates from Suzhou participated in the data collection process. Correlation analysis and multiple regression analysis were conducted to examine relationships between various antecedents and the usage intention of online courses. It is found that external factors such as class interaction and the quality of teachers impose a significant impact on student satisfaction. Internal factors such as the level of self-discipline and the degree of concentration also influence satisfaction. Both external factors and internal factors had positive effects on the usage intention of online courses. The findings may assist faculty in designing quality online courses to meet students' needs better and improve student satisfaction.

Publication DOI: https://doi.org/10.1504/IJBSR.2022.123926
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences
Additional Information: 12 month embargo and Copyright © 2022 Inderscience Enterprises Ltd.
Uncontrolled Keywords: college students,course design,e-learning,learning abilities,learning intention,online course,satisfaction,Management Information Systems,Business and International Management,Strategy and Management
Publication ISSN: 1751-2018
Last Modified: 10 Jul 2024 07:11
Date Deposited: 04 Aug 2022 08:13
Full Text Link:
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://www.ind ... BSR.2022.123926 (Publisher URL)
PURE Output Type: Article
Published Date: 2022-06-07
Accepted Date: 2022-01-01
Authors: Chang, Victor (ORCID Profile 0000-0002-8012-5852)
Liu, Meiyi
Xu, Qianwen (ORCID Profile 0000-0003-0360-7193)
Xiong, Chang



Version: Accepted Version

License: ["licenses_description_other" not defined]

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