Migration and Financial Transactions: Factors Influencing Mobile Remittance Service Usage in the Pandemic

Abstract

Purpose: In the global migration crisis COVID 19 had devastating consequences. Workers were confined to their locations due to travel restrictions and working from home became “working away from home” for millions of migrant workers. Mobile financial services emerged as key to livelihood of the mobile remittance recipients. It is essential for service providers to gain insights of users' motives to use mobile remittance services. Design/methodology/approach: This study proposed the model by extending unified theory of acceptance and use of technology (UTAUT) model and integrating by perceived cost (PC) and perceived security (PS). Based on the survey data (n = 344) the proposed model was tested using analysis of variance (ANOVA) analysis. Findings: The findings reveal that performance expectancy, effort expectancy, PC and PS affect the users' behavioral intention (BI) to use mobile remittance applications. Social influence nonsignificantly affects the BI and there is no significant influence of facilitating conditions on user behavior. Originality/value: The volume of migrant workers preCOVID 19 reached 3.5% of the global population, the shear number of unprotected workers plunged into devastation by the COVID-19 impact is huge to cause an economic meltdown. Under the pandemic crisis conditions, the findings provide several practical implications on how service providers could improve their products and services to increase mobile remittance applications usage.

Publication DOI: https://doi.org/10.1108/ITP-12-2020-0882
Divisions: College of Business and Social Sciences > Aston Business School > Cyber Security Innovation (CSI) Research Centre
College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: © 2022, Emerald Publishing Limited. This author's accepted manuscript (AAM) is deposited under the CC BY-NC 4.0 licence. Any reuse is allowed in accordance with the terms outlined by the licence. To reuse the AAM for commercial purposes, permission should be sought by contacting permissions@emeraldinsight.com.
Uncontrolled Keywords: Migrant worker,Mobile remittance,Remote working practices,Technology adoption,UTAUT,Information Systems,Computer Science Applications,Library and Information Sciences
Publication ISSN: 1758-5813
Last Modified: 28 Feb 2024 08:19
Date Deposited: 01 Aug 2022 17:01
Full Text Link:
Related URLs: https://www.eme ... -0882/full/html (Publisher URL)
http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2023-07-19
Published Online Date: 2022-09-20
Accepted Date: 2022-07-05
Authors: Chang, Wei-Lun
Benson, Vladlena (ORCID Profile 0000-0001-5940-0525)

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