Determine factors of NFC mobile payment continuous adoption in shopping malls:Evidence from Indonesia

Abstract

Near Field Communication (NFC) mobile payment systems allow users to utilize services through smartphones. There is insufficient literature exploring the adoption of NFC with payment scenarios in developing countries. This study aims to explore the influential factors of consumer adoption of NFC, taking payment behaviors through NFC in Indonesia as an example. One hundred forty-seven participants were enrolled in the 5-point Likert scale survey, and 124 valid samples were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that trust mediates the effect of context on consumers’ continuous intention to use NFC mobile payment. Additionally, trust mediates the effect of perceived risk on consumers’ continuous intention to use. The perceived ease of use and perceived usefulness have no effects on consumers’ continuous intention to use. The mediating effect of religiosity has not been observed in this study. The findings can enbale service providers and local governments to offer better mobile payment services.

Publication DOI: https://doi.org/10.4018/IJBIR.20210701.oa1
Divisions: College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: © 2021. This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited. Funding Information: This research is supported by VC Research, with the grant number VCR 0000022.
Uncontrolled Keywords: Determine Factors,Mobile Payment in Indonesia,NFC Mobile Payment Adoption,Management Information Systems,Statistics, Probability and Uncertainty,Information Systems and Management
Publication ISSN: 1947-3605
Full Text Link:
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://www.igi ... /article/257482 (Publisher URL)
PURE Output Type: Article
Published Date: 2021-07-01
Authors: Sun, Siwei
Zhang, Fangyu
Liao, Kaicheng
Chang, Victor (ORCID Profile 0000-0002-8012-5852)

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