Decision-Making in Open Platform Networks:Sensemaking of Complementors' Innovation Success in a New Platform


With the rise of open platforms, the position and involvement of complementors in the app economy are becoming incredibly prominent. However, making sense of the platform ecosystem and building a strategy to reach a competitive advantage has been a challenge for complementors since the formation of open platforms. This research investigates complementors information processing and decision-making after joining a new platform. A conceptual framework has been developed as the result of this investigation that specifies different cognitive beliefs that complementors have in forming their strategies to overcome the limitations. The empirical phase of this thesis investigated this framework taking an interpretive approach and using the cognitive mapping as a qualitative method of analysis. The results of this study make the following contributions. Firstly, competition is among developers' knowledge and skills rather than their products in a newly opened platform. Therefore, complementors form their strategic decision-making by recruiting strong team members. Secondly, to develop in a platform with a focus on niche markets, complementors are highly dependent on customers from the early stages of their development to be able to finish and launch their projects. Thirdly, satisfied customers and background work experiences are more critical for future development than the project's features. Finally, personal leadership style allows developers to effectively manage the production process by regularly contacting clients and addressing their project requirements. This thesis has made a contribution to cognitive mapping approach by introducing a new approach for data collection. Using Google Docs as an online platform allowed this study to approach participants globally. In conclusion, a longitudinal study is recommended to evaluate the changes in strengths of the beliefs developers have.

Divisions: Aston University (General)
Additional Information: © Mahrokh Roknifard, 2021. Mahrokh Roknifard asserts their moral right to be identified as the author of this thesis. This copy of the thesis has been supplied on condition that anyone who consults it is understood to recognise that its copyright rests with its author and that no quotation from the thesis and no information derived from it may be published without appropriate permission or acknowledgement. If you have discovered material in Aston Publications Explorer which is unlawful e.g. breaches copyright, (either yours or that of a third party) or any other law, including but not limited to those relating to patent, trademark, confidentiality, data protection, obscenity, defamation, libel, then please read our Takedown Policy and contact the service immediately.
Institution: Aston University
Uncontrolled Keywords: Open Platform,Complementors,Decision-Making,Cognitive Maps,Mental Model,Schemata
Last Modified: 08 Dec 2023 08:58
Date Deposited: 16 Mar 2022 15:29
Completed Date: 2021-05
Authors: Roknifard, Mahrokh

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