Students’ feedback experiences and expectations pre- and post-university entry


Feedback on submitted work is a crucial element of students’ learning process, but UK undergraduate students are often dissatisfied with the nature and process of university feedback. This article explores the causes of this dissatisfaction by analysing students’ past feedback experiences pre-university and how these relate to their expectations regarding feedback at the Higher Education level. This study is based on a large survey undertaken at a UK Business School at the beginning of course induction meetings for 1st year undergraduate students. The results reveal that there is a significant misalignment between students’ university feedback expectations and actual university feedback. These findings highlight the importance of managing student expectations regarding the nature and timeliness of feedback. This paper offers suggestions for feedback design and managing students' feedback expectations for course leaders to facilitate students’ transition from schools and colleges to UK universities.

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Divisions: College of Business and Social Sciences > Aston Business School > Economics, Finance & Entrepreneurship
Additional Information: This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit
Publication ISSN: 2662-9283
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Related URLs: https://link.sp ... 545-022-00313-y (Publisher URL)
PURE Output Type: Article
Published Date: 2022-01-29
Published Online Date: 2022-01-29
Accepted Date: 2022-01-18
Authors: Gray, Keith
Riegler, Robert (ORCID Profile 0000-0002-0423-5080)
Walsh, Michael



Version: Published Version

License: Creative Commons Attribution

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