What drives inter-organisational knowledge management?:The cause and effect analysis using a multi-layer multi-criteria decision-making framework


Purpose Knowledge management seeks collaborative practices among organisations to generate technical, adapt and share knowledge to obtain a sustainable competitive advantage in cross-border business activities. This paper aims to disentangle the crucial determinants of knowledge management in inter-organisational arrangements settings. Design/methodology/approach In the first stage, after an in-depth literature review, the main knowledge management drivers are identified. In the second stage, based on the identified drivers, the importance and relationship between the drivers are evaluated by expert opinions from academic and executive activists. Eventually, in the last stage, a multi-layer decision-making approach has been proposed and used to determine the relationship and the importance of the drivers. Findings The findings of this paper assess the ranking of the different elements from experts’ opinions and discuss important theoretical and managerial implications. The influential factors were identified through an extensive literature review, which combined with the views of experts from academia and industry (international firms). Furthermore, the ranking of factors based on the experts’ overall opinion was used to discuss theoretical and managerial contributions. Originality/value This research provides a better understanding of the interrelationships between the key drivers of knowledge management, which helps management draw more effective strategies to address the cultural differences between firms. Moreover, understanding of the importance of the systems and structures that define the nature of the collaboration in inter-organisational settings, as well as the risks related to those are presented in this research.

Publication DOI: https://doi.org/10.1108/JKM-05-2021-0394
Divisions: College of Business and Social Sciences > Aston Business School > Economics, Finance & Entrepreneurship
College of Business and Social Sciences > Aston Business School
College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > School of Social Sciences & Humanities > Centre for Health and Society
Additional Information: © 2021 Emerald Publishing. This AAM is deposited under the CC BY-NC 4.0 licence. Any reuse is allowed in accordance with the terms outlined by the licence. To reuse the AAM for commercial purposes, permission should be sought by contacting permissions@emeraldinsight.com.
Uncontrolled Keywords: knowledge management,inter-organisational arrangements,decision-making,DEMATEL-based analytic network process (DANP),Grey decision-making trial and evaluation laboratory (G-DEMATEL)
Publication ISSN: 1758-7484
Last Modified: 24 Apr 2024 07:19
Date Deposited: 25 Nov 2021 10:52
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Related URLs: https://www.eme ... -0394/full/html (Publisher URL)
PURE Output Type: Article
Published Date: 2022-09-23
Published Online Date: 2021-11-23
Accepted Date: 2021-10-29
Authors: Amoozad Mahdiraji, Hannan
Beheshti, Moein
Jafari-Sadeghi, Vahid (ORCID Profile 0000-0003-3083-6119)
Garcia-Perez, Alexeis (ORCID Profile 0000-0003-0718-5645)


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