Maturity model of building maintenance management for New Zealand’s state schools


In New Zealand (NZ), state school properties are owned by the Ministry of Education and operated by school managers with the assistance of external consultants. This study aims to explore relationships of key stakeholders to propose a set of improvement actions for building maintenance management (BMM) in NZ’s state schools. The research employed a sequential mixed-methods approach encompassing interviews with school managers at the exploratory stage and questionnaire surveys completed by school managers and the Ministry staff to identify the maturity level of BMM. The interviews’ findings were used to map roles and responsibilities of people involved in BMM and develop the measurement model used in this study. Based on data from the questionnaire, relationships among key stakeholders in BMM were examined using Partial Least Squares Structural Equation Modelling (PLS-SEM). The research hypotheses of correlation among the stakeholders were tested and validated. The questionnaire results were also analysed to identify the maturity level of stakeholders’ responsibilities in BMM. Suggestions were made for improving BMM for NZ’s state schools focusing on training programmes, reporting system, performance evaluation, and lesson sharing. The results could assist stakeholders to review their current BMM and identify the areas in need of improvement.

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Divisions: College of Engineering & Physical Sciences > School of Infrastructure and Sustainable Engineering > Engineering Systems and Supply Chain Management
College of Engineering & Physical Sciences > Aston Institute of Urban Technology and the Environment (ASTUTE)
College of Engineering & Physical Sciences
Additional Information: This is an Accepted Manuscript version of the following article, accepted for publication in Building Research & Information. An Thi Hoai Le, Niluka Domingo, Eziaku Rasheed & Kenneth Park (2021) Maturity model of building maintenance management for New Zealand’s state schools, DOI: 10.1080/09613218.2021.1961573. It is deposited under the terms of the Creative Commons Attribution-NonCommercial License (, which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Uncontrolled Keywords: Building maintenance,New Zealand,PLS-SEM,maturity model,school buildings,Civil and Structural Engineering,Building and Construction
Publication ISSN: 1466-4321
Last Modified: 18 Jun 2024 17:05
Date Deposited: 02 Sep 2021 11:13
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://www.tan ... rnalCode=rbri20 (Publisher URL)
PURE Output Type: Article
Published Date: 2021-08-15
Published Online Date: 2021-08-15
Accepted Date: 2021-07-23
Authors: Le, An Thi Hoai
Domingo, Niluka
Rasheed, Eziaku
Park, Kenneth (ORCID Profile 0000-0002-8406-3847)


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