Perceived Export Performance: The Invisible Part of the Iceberg


This study offers a more fine-grained view of perceived export performance (EP) and map out the key aspects of this phenomenon from the perspective of SME managers. Particularly, we explore the differences in managers' practices and their perceptions about underlying aspects of EP, including level of analysis, type of performance, mode of assessment, criteria, time frames, and frames of references. Furthermore, we explore some of the key reasons for variations in EP assessment practices. This study adopts an inductive approach based on semistructured interviews with 20 exporting SMEs in New Zealand. We observed that firms exhibit distinctive behavior in their EP assessment depending on their type of ownership, stage of internationalization, and perceived psychic distance toward target markets. We challenge the assumption that a single, universal EP evaluation model can be used for SMEs and suggest that the appropriate conceptualization of EP should be dictated by each firm's strategic orientation.

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Divisions: College of Business and Social Sciences > Aston Business School > Centre for Personal Financial Wellbeing
College of Business and Social Sciences > Aston Business School > Economics, Finance & Entrepreneurship
College of Business and Social Sciences > Aston Business School
Additional Information: © 2021 The Authors. Thunderbird International Business Review published by Wiley Periodicals LLC. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes.
Uncontrolled Keywords: export performance,managerial perception,small- and medium-sized enterprises (SMEs),success measures,behavioral theory,Business and International Management,Organizational Behavior and Human Resource Management
Publication ISSN: 1520-6874
Last Modified: 16 Apr 2024 07:30
Date Deposited: 07 Jun 2021 12:40
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://onlinel ... .1002/tie.22223 (Publisher URL)
PURE Output Type: Article
Published Date: 2021-11-01
Published Online Date: 2021-05-29
Accepted Date: 2021-05-14
Authors: Sadeghi, Arash (ORCID Profile 0000-0002-5022-0883)
Chetty, Sylvie
Rose, Elizabeth


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