A socio-technical view of platform ecosystems: Systematic review and research agenda


Business models are becoming more inclined towards platforms, which allow inclusion of diverse participants to promote leveraged growth and modularity of offerings. Despite being closely linked, several aspects of platforms are often studied exclusively from their ecosystems, lacking integrative insights on the topic of platform ecosystems. Most studies are tunnel focussed on the technical aspects, failing to account for the social factors that play a critical role within platform firms. In addressing this gap, the study aims to review research on both social and technical aspects of platform ecosystems to account for the complex interdependencies stemming from platform-oriented actor interactions. The study extends beyond a typical literature review approach to also include a theoretically grounded, yet practically relevant framework of socio-technical systems to offer a holistic review of literature on how platform ecosystems function and sustain in competitive environments.

Publication DOI: https://doi.org/10.1016/j.jbusres.2021.01.060
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
College of Business and Social Sciences > Aston Business School
Additional Information: © 2021, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/
Uncontrolled Keywords: Platform ecosystems,Platforms,Socio-technical systems,Marketing
Publication ISSN: 1873-7978
Last Modified: 16 Apr 2024 07:26
Date Deposited: 16 Mar 2021 13:17
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Related URLs: https://www.sci ... 0680?via%3Dihub (Publisher URL)
http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2021-05-01
Published Online Date: 2021-02-13
Accepted Date: 2021-01-30
Authors: Kapoor, Kawaljeet (ORCID Profile 0000-0001-9524-905X)
Ziaee Bigdeli, Ali (ORCID Profile 0000-0002-8128-0918)
Dwivedi, Yogesh K.
Schroeder, Andreas (ORCID Profile 0000-0002-4051-9275)
Beltagui, Ahmad (ORCID Profile 0000-0003-2687-0971)
Baines, Tim (ORCID Profile 0000-0002-7518-2967)

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