Communicating knowledge about police performance


This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel, external stakeholders and chief officers, using Journey Making, a computer-assisted method of developing shared understanding. The research concluded that there are multiple audiences for the communication of knowledge about police performance, impeded by the requirement to publish performance data. However, the intelligence-led policing model could lead to a more focused means of communication with various stakeholder groups. Although technology investment was a preferred means of communicating knowledge about performance, without addressing cultural barriers, an investment in technology may not yield the appropriate changes in behaviour. Consequently, technology needs to be integrated with working practices in order to reduce organizational reliance on informal methods of communication.

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Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School
Additional Information: This article is © Emerald Group Publishing and permission has been granted for this version to appear here Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Uncontrolled Keywords: computer communications software,knowledge management,performance management systems,policing,stakeholder analysis,Business, Management and Accounting(all),Strategy and Management
Publication ISSN: 1758-6658
Last Modified: 16 Apr 2024 07:07
Date Deposited: 09 Oct 2009 13:51
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
http://www.emer ... 410400410545923 (Publisher URL)
PURE Output Type: Article
Published Date: 2004
Authors: Collier, Paul M.
Edwards, John S. (ORCID Profile 0000-0003-3979-017X)
Shaw, Duncan



Version: Accepted Version

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