The practical challenges of servitized manufacture


Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought to understand the methods and mechanisms of service-led competitive strategies for manufacturers. This paper reports on the experiences of a large company as they have moved towards servitized manufacture. This has been based on an extensive series of interviews with key personnel. The results of the study and implications for research are all reported.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
Event Title: 1st CIRP Industrial Product-Service Systems Conference (IPS2)
Event Type: Other
Event Dates: 2009-04-01 - 2009-04-02
Uncontrolled Keywords: manufacturing,service,case-study
Last Modified: 27 Jun 2024 12:11
Date Deposited: 19 Aug 2019 09:54
PURE Output Type: Conference contribution
Published Date: 2009
Authors: Baines, Tim (ORCID Profile 0000-0002-7518-2967)
Lightfoot, Howard W.



Version: Accepted Version

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