Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers’ use of social media for transactions


There has been continued debate regarding competing models with respect to predicting use of social networking services. In this research the authors conceptualize and empirically test a model that combines constructs from the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB) together along with (1) a moderator between the two models, (2) perceived risk, and (3) trust. The empirical results support the hypothesis that perceived ease of use (from TAM theory) significantly amplifies (positively moderates) the effect of perceived behavioral control (from TPB theory) on intention to use the social networks for transactions. In short, there are benefits to integrating concepts from the two models instead of choosing one model over the other in research and practice. The results also indicate that perceived risk and trust play significant roles as antecedents in consumer decision making, and that risk-taking propensity has a direct effect on behavioral intention.

Publication DOI: https://doi.org/10.1016/j.chb.2017.11.010
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: © 2017, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/
Uncontrolled Keywords: Information security,Perceived risk,Social networking services (SNS),Technology Acceptance Model (TAM),Theory of Planned Behavior (TPB),Trust,Arts and Humanities (miscellaneous),Human-Computer Interaction,Psychology(all)
Publication ISSN: 1873-7692
Last Modified: 28 Feb 2024 08:14
Date Deposited: 18 Jun 2019 15:27
Full Text Link: https://kar.kent.ac.uk/65720/
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://www.sci ... 6404?via%3Dihub (Publisher URL)
PURE Output Type: Article
Published Date: 2018-03-01
Published Online Date: 2017-11-10
Accepted Date: 2017-11-09
Authors: Hansen, Jared M.
Saridakis, George
Benson, Vladlena (ORCID Profile 0000-0001-5940-0525)

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