Servitization business value: An ego-network perspective


Servitization is increasingly being adopted by manufacturers leading to new sources of value. Current research recognises the relevance of partnerships for the capture of value, but ignores the transformation stages. Manufacturers at different transformation stages have different servitization goals, hindering the applicability of the current theoretical frameworks. The present research seeks to directly address this gap, analysing the value capture process within a manufacturer’s ego-network at the initial transformation stage. Findings provide academics with a reference point regarding a specific transformation stage and help practitioners to better manage their position in the ego-network to efficiently capture the value of servitization.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
College of Business and Social Sciences > Aston Business School
Additional Information: Copyright: EurOMA 2018 Conference Proceedings. Funding: This conference paper is part of a project that has received funding from the European Union’s Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No 721909.
Event Title: 25th International EurOMA Conference
Event Type: Other
Event Dates: 2018-06-24 - 2018-06-26
Uncontrolled Keywords: Servitization,Value,Ego-network
Last Modified: 27 Dec 2023 10:09
Date Deposited: 08 Apr 2019 10:32
PURE Output Type: Conference contribution
Published Date: 2018-06-24
Accepted Date: 2018-01-01
Authors: Garcia Martin, Patricia Carolina (ORCID Profile 0000-0003-1308-770X)
Schroeder, Andreas (ORCID Profile 0000-0002-4051-9275)
Ziaee Bigdeli, Ali (ORCID Profile 0000-0002-8128-0918)
Baines, Timothy S (ORCID Profile 0000-0002-7518-2967)



Version: Accepted Version

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