To err is human to forgive divine: spotlight on complaints in the NHS, the crusade for perceived justice


The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general state of malaise with the NHS’ approach to complaint management. The conclusion of this the second report by the Commission is clear, NHS Trusts still have much to do to improve the principle antecedents, which collectively construct complainants’ attainment of perceived justice.

Divisions: College of Business and Social Sciences > Aston Law School
College of Business and Social Sciences > Aston Business School
Additional Information: This article was originally publish in the PI Brief Update Law Journal.
Uncontrolled Keywords: Healthcare Commission,Spotlight on complaints,NHS,complaint management,principle antecedents,perceived justice
Last Modified: 26 Dec 2023 08:08
Date Deposited: 11 Mar 2019 17:48
Full Text Link: http://www.pibr ... =contents&id=24
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PURE Output Type: Article
Published Date: 2008-05-31
Authors: Hutchinson, Odette (ORCID Profile 0000-0002-3922-8585)



Version: Accepted Version

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