Hutchinson, Odette (2008). To err is human to forgive divine: spotlight on complaints in the NHS, the crusade for perceived justice. Personal Injury Brief Update Law Journal, May ,
Abstract
The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general state of malaise with the NHS’ approach to complaint management. The conclusion of this the second report by the Commission is clear, NHS Trusts still have much to do to improve the principle antecedents, which collectively construct complainants’ attainment of perceived justice.
| Divisions: | College of Business and Social Sciences > Aston Law School College of Business and Social Sciences > Aston Business School |
|---|---|
| Additional Information: | This article was originally publish in the PI Brief Update Law Journal. |
| Uncontrolled Keywords: | Healthcare Commission,Spotlight on complaints,NHS,complaint management,principle antecedents,perceived justice |
| Last Modified: | 29 Oct 2024 12:27 |
| Date Deposited: | 11 Mar 2019 17:48 |
| Full Text Link: |
http://www.pibr ... =contents&id=24 |
| Related URLs: | PURE Output Type: | Article |
| Published Date: | 2008-05-31 |
| Authors: |
Hutchinson, Odette
(
0000-0002-3922-8585)
|
CORE (COnnecting REpositories)
CORE (COnnecting REpositories)