Examining the information and communication technologies enabling servitized manufacture


Services-led competitive strategies are critically important to Western manufacturers. This paper contributes to our basic knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting. Although these are preliminary findings from a longer-term research programme, through this paper we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

Publication DOI: https://doi.org/10.1177/0954405411399019
Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
College of Business and Social Sciences > Aston Business School > Advanced Services Group
Uncontrolled Keywords: product-service systems,PSS,servitization,service delivery,ICT,Industrial and Manufacturing Engineering,Mechanical Engineering
Publication ISSN: 2041-2975
Full Text Link: http://pib.sage ... ent/225/10/1964
Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
PURE Output Type: Article
Published Date: 2011-10
Published Online Date: 2011-08-08
Authors: Lightfoot, H.W.
Baines, T. (ORCID Profile 0000-0002-7518-2967)
Smart, P.



Version: Accepted Version

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