Customer satisfaction factors for Light Rail: What can we learn from a successful case?


The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.

Divisions: College of Engineering & Physical Sciences > School of Infrastructure and Sustainable Engineering > Engineering Systems and Supply Chain Management
Additional Information: Creative Commons Attribution License 4.0
Publication ISSN: 1896-0596
Last Modified: 27 Jun 2024 09:51
Date Deposited: 11 Mar 2019 13:52
Full Text Link:
Related URLs: http://transpor ... 2014t9zS_04.pdf (Publisher URL)
PURE Output Type: Article
Published Date: 2014-10-31
Authors: Marinov, Marin (ORCID Profile 0000-0003-1449-7436)
Ovuezirie Darlton, Agajere
Bigotte, M
Proietti, D
Gerenska, I



Version: Published Version

License: Creative Commons Attribution

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