Customer satisfaction factors for Light Rail: What can we learn from a successful case?

Abstract

The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.

Divisions: College of Engineering & Physical Sciences > Engineering Systems & Management
Additional Information: Creative Commons Attribution License 4.0
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Related URLs: http://transpor ... 2014t9zS_04.pdf (Publisher URL)
PURE Output Type: Article
Published Date: 2014-10-31
Authors: Marinov, Marin (ORCID Profile 0000-0003-1449-7436)
Ovuezirie Darlton, Agajere
Bigotte, M
Proietti, D
Gerenska, I

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