Digital resources and their role in advanced service provision:a VRIN analysis


Purpose: We examine the role of digital resources in the context of advanced service provision to determine their strategic potential. Approach: We conduct a theoretical review of the literature to identify digital resources which we subsequently analyse with regards to their value, rarity, inimitability and non-substitutability (VRIN). Findings: Our analysis shows that the strategic value of the digital resources is unlocked through their complementarity. Value: The research has implications for the management of advanced services and contributes towards the grounding of servitization research in the wider economic and management theory.

Divisions: College of Business and Social Sciences > Aston Business School > Operations & Information Management
Additional Information: © Aston Business School
Event Title: Spring Servitization Conference SSC2015
Event Type: Other
Event Dates: 2015-05-18 - 2015-05-19
Uncontrolled Keywords: servitization,advanced services ,resource-based view,resource value,complementarity,digital resource
ISBN: 978-1-85449-492-4
Last Modified: 18 Apr 2024 07:30
Date Deposited: 20 Feb 2019 09:42
PURE Output Type: Conference contribution
Published Date: 2015-05
Authors: Schroeder, Andreas (ORCID Profile 0000-0002-4051-9275)
Kotlarsky, Julia (ORCID Profile 0000-0002-1478-549X)



Version: Published Version

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