Developing Absorptive Capacity Theory for Public Service Organizations:Emerging UK Empirical Evidence


A strong public policy focus on high performance means that utilizing management knowledge effectively is at a premium for UK public service organizations. This study empirically examined two English public agencies to explore the inter-sectoral transfer of a strategic management model originally developed in the private sector – absorptive capacity – which is one way of conceptualizing an organizational competence in such knowledge mobilization. Two theoretical contributions are made. First, a new absorptive capacity framework for public service organizations is developed which recognizes the participation of public agency project teams during an innovation process proceeding over time with phases of co-creation, testing, metamorphosis and diffusion. Second, our novel framework modifies an early influential model of absorptive capacity. Counter to this model, we argue that realized absorptive capacity requires agency from skilled and embedded actors to turn ‘curbing routines’ into ‘enabling routines’ in all four stages. Project (middle) managers have flexibility in their roles to seize episodic moments of opportunity to innovate and achieve service delivery goals, and to build absorptive capacity capability. Absorptive capacity capability develops organically over time. Future research directions are discussed.

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Divisions: College of Business and Social Sciences > Aston Business School > Work & Organisational Psychology
College of Business and Social Sciences > Aston Business School
Additional Information: © 2019 The Authors. British Journal of Management published by John Wiley & Sons Ltd on behalf of British Academy of Management This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited. Funding: Economic and Social Research Council. Grant Number: RES‐189‐25‐0025
Uncontrolled Keywords: Business, Management and Accounting(all),Strategy and Management,Management of Technology and Innovation
Publication ISSN: 1467-8551
Last Modified: 29 Feb 2024 08:16
Date Deposited: 18 Feb 2019 12:59
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Related URLs: http://www.scop ... tnerID=8YFLogxK (Scopus URL)
https://onlinel ... 1467-8551.12342 (Publisher URL)
PURE Output Type: Article
Published Date: 2020-04-01
Published Online Date: 2019-02-05
Accepted Date: 2018-12-10
Authors: Butler, Michael J.R. (ORCID Profile 0000-0002-0061-9538)
Ferlie, Ewan



Version: Published Version

License: Creative Commons Attribution

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